WE OFFER RETURNS AND EXCHANGES WITHIN 14 DAYS OF PURCHASE.
Your order will ship within 1 business day after payment clears.
We ship both Domestically in the USA and Internationally with USPS First Class Service.
Forms of payment: We accept Visa, Mastercard, American Express, Diners Club, JCB, Discover, Venmo, Google Pay, Paypal & Apple Pay. We use only secure forms of payment. Orders cannot be shipped Cash on Delivery [COD] or Check.
If a shipment has been sent but is not received, the receiving party has the responsibility of contacting the shipper. A tracking number is provided and we will do our best to assist you.
If you are not completely satisfied or if there is a discrepancy with your order, retain all documentation/packaging and contact customer service immediately by email at email@example.com.
Returns | Domestic U.S. Only
All items are quality controlled and checked for any faults before they are shipped to our customers. Should you receive an item that is not in perfect condition please contact customer service immediately by email at firstname.lastname@example.org.
Bromelia happily accepts exchanges & returns, within 14 days from the date of purchase receipt. To be eligible for an exchange/return, your item must be (1) shipped before the 14-day grace period; (2) in the original, undamaged packaging; (3) not worn; (4) not altered; (5) not washed; (6) nor damaged in any way. All tags must be fully attached at the time of return.
Please notify us of your return, so we know to expect the item. If shipping an item, it is recommended that you purchase tracking and insurance to further ensure that Bromelia will receive the return. Once the return is received and inspected, we will send a notification by email that the item has been received and whether or not it has been approved for store credit. If the item is approved, we will then send an email with your store credit of equal value to the returned item within 3 to 5 business days.
Sale items are ALL FINAL SALE and are not eligible for return or exchange. All shipping and handling charges, gift cards, store credit, discounted items, or items bought using a promotion code are also final sale and nonrefundable. We are unable to accept returns for items purchased at other retail locations or other websites.
The shipper must make all claims for packages lost or damaged in transit. Bromelia is not responsible for delays in shipping or delivery due to forces outside of our control such as weather. Bromelia does not assume responsibility for reimbursement or compensation in the event that a return package is lost, stolen or mishandled. We reserve the right to refuse return of any merchandise that does not meet the above return requirements at Bromelia’s sole discretion.
ALL INTERNATIONAL SALES ARE FINAL. RETURNS WILL NOT BE ACCEPTED. THE INTERNATIONAL CUSTOMER IS RESPONSIBLE FOR ALL APPLICABLE TAX AND DUTIES.
Duty, Custom Tariffs, Taxes and Vat are set by the destination country. They are based on the purchased merchandises' country of origin and the classification of that merchandise in accordance with a harmonized system. The amount of applicable duty, tariffs, taxes, and vat will vary by country. Bromelia is not responsible for lost or stolen packages if confirmed delivery by USPS Tracking. The customer assumes full responsibility for any loss or damage to these items. By shopping on bromeliaswimwear.com, you agree to these terms & conditions.